SHEIKE Highpoint — Clothing Store in Maribyrnong

Reviews of SHEIKE Highpoint

• Mason

  Added 2015.03.09

  Reading of Marina’s experience, I too will think twice about shopping at Sheike. Disappointing to say the least.
• Seth

  Added 2014.03.25

  A couple of weeks ago I had left your store in nothing but TEARS and DISAPPOINTMENT. I came in to return a leather jacket which was still within the 14 days and had white marks on the left shoulder which can't be wiped off. I only wore it for approximately 4 hours and couldn't understand why this would happen to a $300 100% leather jacket (I had not leaned on anything or scuffed it) and it was not what I had originally paid for, if I knew that it did that, I wouldn't have bought it. I was 'handled' by Sheree who was condescending and claimed that it had been 'worn' and the white marks were a result of me wearing it; and had told me that I can't get a refund because the tag is still not attached. She talked down to me; disrespected me and drove me to tears - it was only then that she decided to speak to the state manager to get instructions (after first telling me that I need to - so as to save herself the trouble?). I was told by a few peers that Sheike is terrible with their refunds but I really felt that any reasonable retailer would be able to sort the situation out immediately rather than saying 'it's $300 so it's a big deal for us too'. Furthermore, I had to liaise with the state manager back and forth, however I feel uncomfortable to return to the store to send my garment to get 'assessed by a senior member' for whether or not it is faulty because of this dreadful experience. This type of hassle and stress will prevent me from returning to Sheike and I feel that their competitors have won a thousand times over, without even trying. If you're going to start comprising the quality of your products (don't tell me a 100% leather jacket is supposed to discolour in 14 days) then at least train your staff to provide an accepted level of customer service. I have never had such a traumatising experience as a loyal shopper and no one deserves to leave your store in tears and get told that they are 'making a scene.' I really wish that someone had brought Sheike's poor returns stigma to my attention before I shopped there. Sadly, all I can take from this experience is to shop with more consumer-friendly retailers and to inform my friends and family about this horrible and poorly-handled situation. I can only hope that this doesn't happen to anyone else.